Refund policy

RETURNS

Sale & promotional items can be returned online in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
Refunds only apply for full-priced items and can be processed online or in-store.
Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.

Faulty Items
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team via meganjanee@me.com and we will instruct you on how to return the item.

Dressy Bessy Returns Policy
We want you to enjoy everything you order from us, but if something isn't quite right, you have 14 days from receiving your parcel to initiate a return. You have to contact us at meganjanee@com.au for return information.

Online Returns
For purchases made online, we provide the following return options through our online platform:
Full-Priced Items
You may return these items for an online credit (valid for 3 years), an exchange if the product is in stock, or receive a full refund for the item(s) excluding shipping costs. Full-priced items can be returned either through our online returns process

Sale & Promotional Items
This includes flash sale styles, are eligible for return in exchange for an online credit (valid for 3 years) or an exchange if the product is in stock. Sale items can be returned through either our online returns process or in-store.

Final Sale / Non-Refundable Products
If you're returning these products due to a change of mind or if they don't meet the ACL criteria, they'll be sent back to the sender at the marked address or the details from the original purchase order if unmarked. We can't be held liable for any loss or delay in return-to-sender parcels. All Final Sale / Non-Returnable products will be clearly marked on the product page and at checkout.