Shipping and Returns

SHIPPING

Dressy Bessy Delivery Options

Domestic Delivery Options
All deliveries are Australia Post
Standard Post: AUD $10.00
Express Post: AUD $15.00
International AUD $25.00
Free Shipping over $150.00

Delivery Address
We strongly suggest using a secure delivery address, such as your workplace, to ensure safe receipt of your order. 

Please note that Dressy Bessy Online cannot be held accountable for parcels that are lost or stolen.

Shipment Delays
While we make effort to ensure a timely delivery, it's important to recognise that unexpected events like strikes or floods may lead to delivery delays. Dispatch delays might also arise due to the need for payment or address verification or correction prior to dispatch.

Please be aware that during sale periods, dispatch delays of up to 3 days beyond our standard dispatch times can occur. Customers will receive notifications regarding any such delays.

Tracking Your Order
To track your order, please log in to your account or refer to the shipping confirmation email. Access the tracking URL link provided. 

Australia Post Tracking

Delivered With Safe Drop
In cases where no one is available to sign for the delivery, orders will be left in a secure location. If this is not possible, a calling card will be placed in your mailbox, directing you to the nearest Australia Post location for collection. You have the option to modify your delivery method on the Australia Post website once tracking details for your order are available.

Delivery Issues
If you experience challenges with the delivery of your parcel, such as non-arrival, damaged items, delivery to an incorrect address, or items left in an unsafe location, please consult the Delivery Help Page for guidance on addressing these concerns

Australia Post Help Page

Address Unattended at Time of Delivery
For shipments without 'Safe Drop' selected, parcels will be forwarded to the nearest post office for collection within 7 business days before being returned to the sender.

Pick-Up
Order Confirmation and Collection
You will receive an order confirmation via email once your order has been placed.
Please wait until you receive an email or text message confirming that your order is ready for collection before heading into the pick-up address.
A time will be allotted to pick-up your order up that suits both parties.

 

RETURNS

Sale & promotional items can be returned online in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
Refunds only apply for full-priced items and can be processed online or in-store.
Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.

Faulty Items
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team via meganjanee@me.com and we will instruct you on how to return the item.

Dressy Bessy Returns Policy
We want you to enjoy everything you order from us, but if something isn't quite right, you have 14 days from receiving your parcel to initiate a return. You have to contact us at meganjanee@com.au for return information.

Online Returns
For purchases made online, we provide the following return options through our online platform:
Full-Priced Items
You may return these items for an online credit (valid for 3 years), an exchange if the product is in stock, or receive a full refund for the item(s) excluding shipping costs. Full-priced items can be returned either through our online returns process

Sale & Promotional Items
This includes flash sale styles, are eligible for return in exchange for an online credit (valid for 3 years) or an exchange if the product is in stock. Sale items can be returned through either our online returns process or in-store.

Final Sale / Non-Refundable Products
If you're returning these products due to a change of mind or if they don't meet the ACL criteria, they'll be sent back to the sender at the marked address or the details from the original purchase order if unmarked. We can't be held liable for any loss or delay in return-to-sender parcels. All Final Sale / Non-Returnable products will be clearly marked on the product page and at checkout.

Thank you
MB @ DB x